City of Joliet - Citizen Engagement information

The City of Joliet announces a new free citizen engagement mobile app (CitizenVUE). This new app provides residents with a convenient way to report non-emergency residential issues directly to the City. The VUEWorks:  CitizenVUE app is available for free download via Windows, Apple IOS, and Google Play stores. Upon download select the area that says Joliet is a great place to live as the code, if you are downloading the app outside of City limits use the code: JolietIL  

The CitizenVUE mobile app allows residents to add up to five photos, give a brief description of an issue, input the problem address location, and have the choice to input the submitter's contact information or remain anonymous per each submitted service request. Upon submission, a service request number is generated for easy trackability and follow up with the City.  

PLEASE NOTE, CitizenVUE is NOT intended to report police, fire, and or water/sewer non-emergency and emergency issues.

 • In an Emergency dial 9-1-1 

• Non-Emergency Police or Fire assistance dial (815)726-2491

• For water and/or sewer-related emergencies/issues contact Joliet’s 24-Hr. Public Utilities line at (815)724-4220

In addition to CitizenVUE’s new mobile device app residents still have three other convenient options to report their residential issues to the City including through CitizenVUE’s website portal by using the “Report an Issue” button located on our joliet.gov website’s homepage, by phone (815) 724-4005 or in person at City Hall. The city suggests all users read through and be familiar with the CitizenVUE user guidelines prior to submitting their first service request. Visit joliet.gov/servicerequest to review CitizenVUE’s user guidelines. To follow up on a service request, residents can call the City Hall Information Desk at (815)724-4000, by email at infodesk@joliet.gov, or in person at the City Hall Information Desk, located at 150 W. Jefferson St., during business hours, M-F, 8:00 am-4:30 pm. 

Ways to Communicate and Stay Connected with the City of Joliet

• By Phone – City Hall Mainline: (815)724-4000 or Contact Us list for our Mayor & Council, Departments & Service Contact Information.

• By email at Infodesk@joliet.gov

• In person at the City Hall Information Desk, 150 W. Jefferson St., Joliet, IL 60432, during business hours, M-F, 8:00 am-4:30 pm, except on observed holidays

• Via City Communications (Social Media Links for City of Joliet, JPD, JFD & City Newsletters)

• Via Meeting Calendar, Meetings & Agendas, and City News Releases

• Via Smart Message Community Alerts Network

• Via JCTV Channel 6